سياسة الاستبدال والإسترجاع

Return Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to replace the product presented to him by the store within seven days from the date of receipt of the product, and he does not have the right to replace the product after seven days have passed. 2- The condition for replacing the product is that the product is in good condition and that the consumer has not used the product or obtained its benefit, and the store has the right to inspect the product before replacing it to ensure its safety. The consumer bears the cost of shipping if he wants to replace the product, and in international replacement, the consumer bears all shipping costs and delivering the product to the shipping company. In case of defects or errors, the consumer will be compensated. The consumer does not have the right to replace the product in the following cases: 1- If the product was ordered or manufactured based on the consumer’s request or according to specifications he set, excluding products with a defect or that violated the specifications set by the consumer. 2- If a defect appears in the product due to poor handling by the consumer or after 3 days from receiving the product. Return Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to return the product presented to him by the store in Riyadh city on the same day, as the store representatives are instructed to wait for the customer to confirm the order before leaving the delivery area. The customer cannot return the product after this period. 2- The condition for returning the product is that the product is in good condition and that the consumer has not used the product or obtained its benefit, and the store has the right to inspect the product before returning it to ensure its safety. 3- The consumer bears the costs of the return process, and in case of international return, the consumer bears all shipping costs and delivering the product to the shipping company. If there are defects or errors, the consumer will be compensated with another product if a quality defect is discovered within 3 days of receipt. The consumer does not have the right to return the product / cancel the order in the following cases: 1- If the product was ordered or manufactured based on the consumer’s request or from the pre-order product category or according to specifications he set, excluding products with a defect or that violated the specifications set by the consumer. 2- If a defect appears in the product due to poor handling by the consumer or if a defect is discovered after the replacement and return period. Loss of shipment or non-receipt: If the customer orders an instant product and does not receive the shipment, and it returns to the warehouse, he bears the return and shipping costs again, and he cannot cancel the order at that time if more than 3 days have passed. If the customer orders a special request product or a product from the pre-order product category and the shipment is not received and returns to the supplier, he bears the return and shipping costs plus customs for the importing country, and he cannot cancel the order at that time because it is a special order.